The Senior Lead of UX/UI is the authority for user experience and interface design across organization’s Digital and Digital Ecosystem. This role provides leadership, governance, and vision for the design and usability of all government digital platforms and services. The role ensures that digital touchpoints are inclusive, accessible, visually consistent, and aligned with government brand and national digital transformation objectives. The Snr, UX/UI Lead is accountable for shaping organization’s Digital standards, embedding user-centered design principles, and driving design maturity across departments. The role collaborates with Product, Service Design, and CXM teams while influencing senior executives to ensure experience excellence for citizens, employees, investors, and visitors.

External Interfaces (sharing information building relationship negotiating)