Responsible for creating and maintaining the knowledge materials for the scope of the team, regarding delivery on MSP customers.
Act as a trusted advisor to customers, developing a deep understanding of their technical challenges and leveraging GCP technologies, patterns and practices to address them effectively.
Work closely with the delivery teams, Google, and customer engineering teams to:
Understand and use repeatable and consistent technology stacks across our customer projects.
Help document and implement managed service processes that are aligned with a project's technology stack, and customer requirements.
Follow & improve if applicable the best practices, processes and procedures relevant to the team’s activity.
Ability and willingness to upskill and mentor colleagues, in order to ensure a smooth delivery across teams.