The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a razor‑sharp focus on the Marina Bay Sands Service & Productivity Roadmap. The roadmap comprises creating baseline measurements, pioneering data analytics use cases, incubating innovative technology and engaging everyone through stakeholder engagement.

• Translate operational data into actionable insights that improve guest experience, operational efficiency, and management decision-making.
• Collect, clean, and analyze complex datasets using SQL, Excel, and BI tools to generate reliable insights and recommendations.
• Troubleshoot data, report, and dashboard issues; perform validation and user acceptance testing to ensure accuracy and reliability.
• Support project planning an...