Position Overview
To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives.
Provide impeccable customer servicePrepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customsAnticipate, identify, and resolve problems which could delay the timely release or movement of freightMaintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements Resolve banking and letter of credit problemsAdvise customers on payment terms.Obtain payment on delinquent accounts and/or complete acco...