Join Equinix as a Senior Product Manager and enhance customer support through effective strategy and technology integration. Cultivate a customer-first approach in the Case Platform.

As part of Equinix's mission to drive digital connections, this role focuses on transforming the customer support landscape through a dynamic product management approach. You will manage critical requirements, define high-level strategies, and facilitate agent improvements within the Case Platform. Your contributions will enhance customer interactions, align team efforts, and elevate overall service quality.

Key Responsibilities:
• Set and implement customer support strategies with measurable improvements
• Prioritize customer support needs within the Case Platform roadmap
• Collaborate on skills-based routing to optimize call handling
• Create requirements for incident management systems
• Enhance the agent experience through innovative tools and AI ...