Job Description

We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and growing international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication skills, a customer‑centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. Applicants must be currently based in the Canary Islands.

Responsibilities

• Respond promptly and professionally to customer questions through chat (Intercom).
• Provide accurate and efficient resolutions to both non‑technical and technical questions regarding the Infinni platform.
• Maintain a high level of customer satisfaction by addressing iss...