Overview

The Senior Customer Success Manager owns a strategic portfolio of enterprise customers across North America. The role is accountable for customer outcomes, revenue retention, and executive relationships. You partner with senior customer leaders to define success plans, lead complex renewals, manage high-risk escalations, and drive multi-year growth across a $10–15M annual recurring revenue portfolio.

You serve as the executive sponsor for each assigned account, owning customer health reporting and end-to-end lifecycle execution across Quorum’s largest and longest-standing customers.

Responsibilities