Drive customer success for Oracle clients with Syntax as a Senior Customer Success Manager across North America. Cultivate executive relationships while ensuring client satisfaction and service delivery excellence.
The Senior Customer Success Manager will serve as the primary advisor for Oracle customers, utilizing over 10 years of experience managing enterprise clients. You will monitor service performance, conduct operational reviews, and align service delivery with customer goals, requiring strong communication and ERP knowledge.
Key Responsibilities:
• Serve as primary point of contact for Oracle customers
• Build relationships with customer stakeholders and leadership
• Lead service review and operational meetings
• Ensure consistent service delivery and issue resolution
• Proactively identify risks and improvement opportunities
Requirements:
• 10+ years in Customer Success or related fields
• Experience with enterprise-level clients
• Strong knowl...