Join BigGeo as a Senior Customer Success Manager in Calgary, leveraging in-person collaboration to enhance client success with the Spatial Cloud. This role impacts long-term partnerships.
In this dedicated position, you will oversee every aspect of the customer journey after onboarding. Your expertise in managing enterprise clients and navigating complex configurations will help drive user engagement and product adoption. As you work alongside both executives and day-to-day users, your insights will shape ongoing strategies for customer success within diverse industries.
Key Responsibilities:
• Oversee post-sale lifecycle, including onboarding and renewals
• Structure onboarding experiences for immediate client satisfaction
• Serve as primary contact for both technical and executive users
• Monitor account health and initiate proactive interventions
• Collaborate with sales and product teams to maximize customer value
Requirements:
• 4-7+ years of experience ...