About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

About The Role

We're hiring a Customer Service Team Lead to support a global client in the POS (point of sale) tech and delivery space. You'll be responsible for leading a frontline team of 12-15 agents, ensuring they deliver consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.

What You'll Do

• Manage, coach, and inspire a team of 12-15 Customer Service Agents
• Monitor and improve team performance, focusing on SLAs, CSAT, QA, and productivity
• Serve as an escalation point for complex technical issues, customer churn risk, and high-impact cases
• Guide agents through real-time troubleshooting — including POS e...