As our highly valued Senior Customer Service Specialist based in Perth You’re the first point of contact for our customers in branch, helping them by understanding their needs and providing information about our range of simple, straightforward, and clever products and services.

You’ll make an impact by: 

• You’ll meet and greet our customers when they come into the branch and quickly ascertain the reason for their visit.
• You’ll initiate conversations about customers’ lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio.
• You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements. You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home.
• You will assist customers with their home...