Team and Operations Management

• Lead and manage the daily operations of the assigned campaign.
• Ensure all KPIs set by Management are consistently met or exceeded.
• Assign tasks, set deadlines, and monitor progress.
• Plan and organize shift schedules for team members.
• Maintain adequate daily headcount and notify superiors if staffing is below required levels.

Performance and Quality Control

• Monitor and review agent performance, including call evaluations.
• Motivate and coach agents...