Posting Number: S06969P

Job Description:
Reporting to the Operations Manager, the Senior Customer Service Assistant is one of two shift leads for the front of house staff and student workers. This position manages the daily work of the visitor experience and security representatives and student workers. The Senior Customer Service Assistant is empowered to enhance the guest experience at the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed.

The visitor experience and security staff are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the Crow Museum and welcome the public during open hours, events and programs. They perform a variety of functions including greeting and checking-in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events....