Join EQ3 in Winnipeg as a Senior Customer Experience Specialist, contributing to exceptional customer interactions from our Head Office. You will provide support via inquiries through multiple formats like phone, email, and chat.
This full-time position requires a proactive individual with at least two years of customer service experience. You will manage customer inquiries, warranty claims, and technical requests while updating customers on their claim status and product information. Your knowledge of ticketing systems and strong computer skills will be essential.
Key Responsibilities:
• Respond to customer inquiries succinctly and professionally
• Stay informed about the organization’s products and services
• Investigate customer concerns comprehensively
• Work with technical teams on warranty and repair issues
• Update customers throughout the claims process
Requirements:
• Minimum two years in Customer Care or similar fields
• Competence in Microsoft O...