**Overview**

We’re transforming the way Windows engages and supports our most important Commercial customers to drive product adoption, quality and innovation. We do it through fast incident response and deep customer connections, informed by data and accelerated with the power of AI. If you want to be at the center of this transformation, this is the role for you.

As a **Senior Customer Experience Program Manager** , you’ll be a key driver behind the success of Microsoft’s Mission Critical Services for Windows; supporting customers, partnering with engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows for these premium Commercial customers. You’ll orchestrate seamless service delivery, coordinate rapid incident response and champion feedback loops that shape future improvements of the Windows product.

You will apply diagnostic insights, AI, and deep technical expertise to optimize Windows functionality...