Employment Type

Permanent

Closing Date

29 June 2026 11:59pm

Job Title

Senior Conversational Initiative Owner

Job Summary

Job Description

About the Role

As a Senior Conversational Initiative Owner, you are accountable for end-to-end delivery of conversational initiatives, from initial demand shaping and use case definition through to production deployment and ongoing optimisation. You act as the single point of ownership for each initiative, ensuring outcomes are clearly defined, prioritised, and delivered into stable, production-ready customer and operational outcomes.

Operating at the centre of delivery, you orchestrate cross-functional teams across design, engineering, operations, and vendors to deliver integrated, scalable solutions. You are responsible for aligning customer experience, operational outcomes, and technical delivery, while ow...