Full Time
New York, NY, US

Salary Range: $23.00 To $27.00 Hourly









Purpose of Position

This is a highly visible, high impact team responsible for every aspect of the consumer and business inbound and outbound client experience. You will partner with the Bank’s Relationship Managers, Operations, Electronic Banking, and others to ensure that the client has an optimal experience in any situation. The Senior Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments

Essential Job Functions:

+ Confer with customers by telephone in a pleasant, professional and efficient manner to provide information about Amalgamated Bank’s products or services

+ Use effective skills to handle certain telephone standards such as call transfers, taking messages, ca...