Job Description
Role Summary and purpose

The Senior Employee Relations Specialist – Healthcare & RCM will be responsible for managing complex employee relations matters across Revenue Cycle Management operations. The role ensures fair, compliant, and consistent handling of workplace issues while balancing associate safety, regulatory requirements, and operational productivity. This position requires strong investigation skills, healthcare/RCM domain understanding, knowledge of labour laws, and the ability to partner with operations, compliance, and quality leaders.
Key Responsibilities
Employee Relations & Investigations
Lead investigations related to:
Workplace behavior, harassment, and discrimination
Conduct issues
HIPAA-related violations, confidentiality breaches
Fraud, coding inaccuracies, and RCM-sensitive concerns
Complaints involving behaviour
Conduct meetings with employees, supervisors, and cross-functional stakeholders.
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