Reporting to the Patient Concerns Officer (PCO) / Executive Director Patient Concerns & Experience (PRE), the Senior Consultant position resides within the PRE team of the Quality Management Improvement portfolio within Acute Care Alberta (ACA). The position provides direct support to the PCO in the management of patient concerns that have been escalated to the PCO level of review within the ACA Patient Concerns Resolution Process (PCRP). This position also provides leadership in the planning, development, implementation, and evaluation of projects and/or initiatives that enable engagement of patients, families, staff, clinicians, and medical staff within ACA organizations to improve and advance Patient Experience including the management of patient concerns. This will be accomplished through the adoption and spread of Person-Centred Care principles and practices, and other system-level approaches to shaping care. The position is responsible for gathering and analyzing information, dat...