Responsible for the Events operations team and Conference Services Team in all aspects of the operation
Manage the external cleaning contract with monthly review and consistent monitoring
Manage and drive forward the yearly, monthly and unplanned maintenance requirements
Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
To review and manage the Health & Safety of the venue
Direct management of the Events operations team and Conference Services Team and oversee staff rotas
To ensure effective communication between all FOH departments and with the wider venue