We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.

We’re looking for new Senior Complaint Officer's to investigate final stage (Stage 2) complaints, coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for complying evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service. 

An excellent communicator, you'll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you'll speak with both on the phone and in writing. Problem solving skills are also a...