I. Job Summary

Researches account activity and resolves past due accounts through extensive contact with with internal and external customers. This position is given more accountability with customer interaction and related resolution as well as with providing guidance and direction to new and less senior Collectors. Collector Sr. will also be expected to support policies, procedures and change initiatives as needed by management. In addition, a Collector Sr. may be required to assign tasks to team members and ensure the timeline is met.

II. Essential Duties and Responsibilities

+ Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.
+ Negotiates payment plans with customers; follows guidelines for follow-up on payment plans.
+ Reviews deadlines for collection action events, initiates collection activities.
+ Recei...