Accountable for developing, implementing, and maintaining sound credit policies and processes to ensure prompt, efficient collection of accounts receivable and minimization of bad debt losses.
Provides ongoing leadership to the Collections team, managing a staff of collection associates.
Responsible for identifying IT system issues and communicating to the IT department for resolution.
Responsible for managing the portfolio metrics including Aging, DSO and write-offs.
Receivable portfolio contains the portfolio’s largest account balances and requires significant customer and field interaction.
Compile and communicate monthly collections update to division partners.
Collaborate with non-GBS or other functional leaders.
Interface with external service providers in support of credit & collections.