Responsibilities

• Managing collection operations / customer servicing process on a day to day basis
• Independently resolve outstanding issues and communicate/escalate problems to Senior Management.
• Participate in industry initiatives and working groups if required
• Driving productivity and efficiency
• Analysis of reports and determine authenticity of the report, and ability to identify significant variances.
• Complete ownership of deliverable of team and handling escalations.
• Attend daily calls with customer and explain the status/ progress of deliverables
• Respond to customer queries on deliverables
• Help team members to fix the issues in daily activities
• Act as first/Second level of escalation on delivery issues
• Ensuring Checklist, Metrics and EOD activities are completed and signed off.
• Ensuring timely updates/review of SOPs, Issue Logs
• Ensure adherence / Managing...