Shape delivery strategies and client relationships as the Senior Client Success Director at AltaML. This pivotal role bridges project management and client attainment metrics, focusing on value realization.
AltaML is on the lookout for a Senior Client Success Director to own key delivery outcomes and foster strong partnerships. You will ensure significant client adoption, manage project risks, and guide teams toward meeting strategic goals. Your insights will help identify upselling opportunities and maintain healthy account portfolios.
Key Responsibilities:
• Lead all phases of client relationship management
• Identify friction points and implement engagement strategies
• Collaborate with Vertical Lead on account strategies
• Conduct governance reviews to assess delivery quality
• Train and mentor project management professionals
Requirements:
• At least 7 years of experience in client-facing roles
• Expertise in managing politically sensitive environment...