Overview

The role provides strategic oversight of Accident & Health and Motor Claims operations, ensuring compliant, consistent, and high-quality end-to-end claims management. It involves managing complex and escalated cases, driving collaboration with stakeholders and vendors, and leveraging automation and data analytics to enhance efficiency and decision-making. The role supports system enhancements and process improvements, with a strong focus on team development and performance management to build a high-performing claims team. It also offers exposure to regional transformation initiatives.

Your New Role

• Claims Operations Management (A&H and Motor)
• Lead strategic oversight of the overall claims journey for both lines of business ensuring compliance
• Provide technical support to the team on complex cases and manage escalation cases
• Perform quality assurance on open files to ensure accuracy in claim processes
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