Act as the focal point to ensure smooth daily operation with Global Payment's business partners, to monitor and analyze the daily channel transactions and to resolve any abnormal transactions or incidents timely.
Setup accounts on the business partner platform according to the global payment operational rules and procedures, and assist in setting up new merchants for a smooth on-boarding process.
Deep dive and resolve the root cause of abnormal transactions in order to contribute payment success rate improvement and customer experience enhancement.
Create and enhance operation SOP to standardize operation workflows, and support operation tools and dashboard building to enhance operational efficiency.