Key purpose

The role of Change Control Management is to ensure the continuous availability of IT services through themanagement and governance of change requests. This role ensures that all changes introduced in the clients live production environment happens in acontrolled and coordinated manner, ensuring minimal disruption of services. Change Control Management ensures that standardized methods and procedures are in place for efficienthandling of all change requests.

Duties and responsibilities

• Ensures the development and implementation of the change control strategy, process,policy, and method
• Ensures the application of principles and disciplines as prescribed by ITIL to relevant policyand processes
• Takes control of the complete change management lifecycle for simple changes and
  ensures the management of this process to successful execution
• Ensures that any change requests are classified and pr...