Senior Cargo Customer Service Agent

Location: Karachi, Pakistan

Job family: Cargo & Airport Operations

Accountabilities

• Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.
• Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system according to airline instructions as per CSM.
• Coordinate with all region stations and GSAs to ensure the input accurate booking data.
• Coordinate service recovery to protect customer experience.
• Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
• To coordinate accomplishment of tasks with regional GHA and internal departments to ensure/ enhance a high-quality service on import and export.
• Support custom...