KEY RESPONSIBILITIES


+ Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels.

+ Utilize trends and reports to accurately forecast staffing requirements.

+ Assume and perform various duties and responsibilities essential to the position's success.

+ Produce and process schedules and reports promptly as requested by clients.

+ Work closely with the operations team to analyze and enhance delivery processes.



QUALIFICATIONS
+ Must have 3-5 years of experience in Workforce Management and at least 2-3 years in Capacity Planning.

+ Background in Outbound and NonLive Planning is an advantage.

+ Attention to detail and a commitment to maintaining a high level of accuracy.

+ Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively.

+ Working experience creating MS Excel reports and templates.

+ Strong organizational sk...