Snr Call Centre Sales Manager

Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector.

Duties and responsibilities:

• Lead, develop, motivate, operational teams


• Manage the Contact Centre workforce. motivate and manage supervisory team


• Ensure optimal service delivery through scheduling and continuous process


• improvement.


• Coordinate training on new or revised information relating to services, products or


• processes of projects


• Develop rewards and recognition incentives/programs.


• Assist in forecasting resource requirements and ensure that recruitment campaigns


• are carried out in a timely manner to ensur...