• Works with clients to discover, analyze and document client business requirements, and translating those needs into system and process solution designs
• Helps with the creation of the business requirement documents (BRD)
• Writes high quality functional specification (FSD) and data mapping documents to cater to the solution offered to the client teams
• As needed, able to serve as a liaison between: developers and users, clients and companies, and management and IT
• Support testing team during the testing phase through review of test plans and test cases and performing functional testing
• Coordinates closely with internal production teams and external client teams to develop and document operational processes and change management plans during roll-out of system enhancements
• Ensures high client satisfaction with change management planning, communication, execution and service
• Transitions final deliverables to the technical implementation team...