Clearly communicate implementation status, risks, and requests for assistance to the Implementation Manager or Team Lead

Execute end-to-end implementation of hospitality ERP solutions including hardware, PMS, POS, Inventory, and Finance modules

Configure ERP modules and hardware according to customer operational workflows and best practices

Provide customer training, walkthroughs, and user acceptance support during implementation

Support customers during UAT, go-live, and stabilization periods

Maintain thorough documentation including configuration details, implementation checklists, and customer-specific processes

Provide first-level application support for hospitality ERP solutions including PMS, POS, Inventory, and Finance modules

Receive, log, track, and manage support tickets using the helpdesk system, ensuring accurate documentation and timely resolution

Troubleshoot and resolve application, configuration, and fun...