Position Overview
Job Title: Senior Business Analyst
Job ID: 82655
Location: Vancouver, British Columbia
What you will be doing:
Problem Discovery and Analysis
Lead discovery workshops and interviews with leadership and Subject Matter Experts (SMEs) to deeply understand and document the challenges and opportunities within current billing processes. Ask insightful questions to distinguish stated wants from underlying business needs, ensuring the core problem is accurately defined. Analyze and map current-state (as-is) business processes, identifying key pain points, inefficiencies, and strategic gaps. Stakeholder Analysis and Alignment Conduct comprehensive stakeholder analysis to identify key players and user groups, developing personas to champion a human-centered approach. Act as the central communication liaison, ensuring all stakeholders have a shared understanding of the problem space a...