We're looking for an experienced business analyst with Salesforce expertise to help define, document, and improve business processes and system functionality. You'll work with stakeholders across teams to gather requirements, model workflows, and support the delivery of new system features, enhancements, and fixes.

Responsibilities

• Collaborate with business teams to understand current processes, identify gaps, and capture requirements for new solutions.


• Create functional specifications, user stories, process diagrams, wireframes, and other documentation for technical teams and stakeholders.


• Map Salesforce data and integrations with internal and third-party systems, ensuring smooth data flow.


• Work with development and QA teams to support testing, including facilitating user acceptance testing.


• Provide guidance on process improvements, ...