Job Description Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee Identify and design initiatives to solve operational issues related to returns and refunds Create project plan and align timelines and dependencies with different stakeholders Size the impact of the identified initiatives to help with prioritisation of the features Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost Collaborate with product stakeholders to implement system driven initiatives Monitor performance of initiatives post launch and identify improvement opportunities or gaps
Requirements A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at...