**Description**

SAIC is looking for outstanding IT candidates to join our Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

The candidate will enhance platform capabilities and module functionality within the existing ServiceNow instance for the FAA, using agile development in a customer-facing role. Remote work within the United States.

**Responsibilities**

+ Collaborate effectively with diverse FAA and SAIC stakeholders to document requirements, set priorities, and communicate timelines and schedules efficiently.
+ Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integrati...