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Senior BPO Operations Manager — SLA, Quality & Client Growth

NTT DATA North America
Location 📍 manila, Philippines
Posted 📅 June 06, 2026
Work Type ⏰ Full-time

Position Overview

NTT DATA North America is looking for a dedicated BPO Manager in Manila to oversee end-to-end service delivery for client accounts. Responsibilities include ensuring SLA compliance, managing multiple teams, driving performance improvement, and maintaining strong client relationships in a fast-paced outsourcing environment. Candidates should have 10+ years of BPO management experience and a bachelor's degree in a related field. Benefits are included with the role.
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Job Details

Employment Type
Full-time
📊
Category
Management & Operations
🏠
Work Arrangement
On-site
📍
Location
manila, Philippines