Overview

The MSME Billing Associate is responsible for managing end-to-end billing operations for Micro, Small, and Medium Enterprise (MSME) customers. This role ensures accurate invoice generation and validation, timely resolution of billing queries, compliance with telecom and e-invoicing regulations, and coordination with internal teams to maintain smooth billing operations.

Functions

• Generate and validate monthly billing invoices for MSME customers.
• Ensure full compliance with telecom regulations and government e-invoicing standards.
• Validate charges, usage data (CDRs), discounts, and plan details prior to invoice release.
• Handle MSME customer billing queries, disputes, and adjustments within defined SLAs.
• Reconcile billed revenue against usage data and contract terms.
• Support internal and external audits by providing accurate billing and e-invoice data.
• Ensure pro...