Responsibilities

• Provide advanced (L2/L3) operational support for Azure cloud infrastructure and related services.
• Act as an escalation point for complex incidents, performing root cause analysis and implementing permanent fixes.
• Monitor and maintain production environments using enterprise monitoring and alerting tools.
• Respond to and resolve incidents, service requests, and alerts within defined SLAs, ensuring minimal downtime.
• Troubleshoot and optimize Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
• Lead and manage patching activities for Windows and Linux environments, ensuring compliance and minimal disruption.
• Perform and oversee routine operational tasks such as system health checks, service restarts, backup validation, and configuration audits.
• Support and implement ch...