Position Overview
Time Type:
Full Time
Purpose of the position
To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.
Key Tasks
Customer & Network
Establish customer communication preference, i.e. phone, e-mail, fax, visit. Receive and validate customer contract from M&S. Attend to all customer enquiries in accordance with customer service policy standards. Co-ordinating with the destination office for shipment approvals. Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up. Ensure compliance with the standard area operating processes and Customer...