Job Overview

Security Technical Services (TS) Systems Integration Specialist role providing technical support to clients, compiling clear technical specifications, creating backup solutions, and working towards professional certification while developing business knowledge.

Key Responsibilities

• Interacts with clients on site and remotely to meet complex solution requirements.
• Escalates unresolved problems and issues to relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to relevant third parties.
• Writes reports and proposals and maintains project documentation.
• Assists with documentation of standard operating procedures for installations and fixes.
• Actes as coach and mentor to junior Implementation Engineers and Technicians.
• Coordinates activities of junior Engineers in line with performance targets.
• Participates in higher‑complexity design w...