Own and manage the lifecycle and roadmap of AI-driven IT products, including chatbots, AI agents, automation workflows, and IT operational tools.
Identify opportunities to improve IT service operations, efficiency, automation, and decision-making through AI, LLM, and automation integration.
Deeply understand IT operation flows, service management processes, and risk considerations to identify gaps and improvement opportunities.
Gather and translate business and IT requirements into scalable AI solutions, workflows, and product features.
Design, test, and refine prompts to improve response accuracy, consistency, relevance, and user experience.
Support configuration of AI-enabled workflows using low-code platforms and collaborate with developers on system integrations, including ITSM tools, APIs, monitoring platforms, and knowledge bases.
Conduct structured testing, including scenario-based testing, edge cases, and user...