Processing / Verification of transactions within established delivery standards, with accuracy and in compliance with operating procedures.
Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service.
Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
Attend all enquiries/complaints (internal/external) promptly. Eye for Detail to ensure enquiries / complaints are resolved timely.