Job Title: Service Desk Engineer (L1/L2)

Location: Bangalore

Mode of work: Hybrid

Shift Timing: Rotational Shift

Job Summary

We are seeking a skilled and customer-focused Service Desk Engineer (L1/L2) to provide technical support for end users across infrastructure, applications, and devices. The role involves incident resolution, system administration, and collaboration during major incidents while ensuring compliance with ITIL best practices.



Key Responsibilities

Provide L1 & L2 technical support for software, hardware, and network-related issues

Handle incidents, service requests, and problems via Service Desk tools (BMC Helix)

Perform Major Incident Management and coordinate with resolver teams as per ITIL processes

Support Windows OS and Windows Server environments

Manage user accounts, access, and policies using Activ...