THE ROLE

We are looking for a Senior Application Support Engineer who combines strong hands-on L2 expertise with a natural sense of ownership over the support process. In this role, you will triage and resolve complex product issues, lead the team through high-severity incidents, and play an active part in developing junior engineers and improving how the team operates. You will be the senior presence on shift — the person the team looks to for technical direction, process discipline, and composure under pressure. This role reports to the Application Support Manager and is based within ZestIOT’s Technical Assistance Center (TAC).

REQUIRED SKILLS & EXPERIENCE

• 4–8 years overall, with 2+ years in a senior application support role at a software product company in a 24x7 shift environment.
• Proven hands-on L2 application support experience — triaging, debugging, and resolving complex product defects and integration issues. Ability to prepar...