Job Location (Short): Swindon, United Kingdom

Workplace Type: Hybrid

Responsibilities

This role is part of Octave’s UK Public Safety team, delivering support, software implementation and configuration services to a key UK customer. The role is subject to a hybrid working arrangement requiring regular days at customers’ offices in Manchester. Reporting to the FM Team Manager, the SAE will provide customer services including system administration, technical implementation, and support for the Octave Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customer’s offices. The SAE will deliver a range of activities according to their experience in addition to providing the support and implementation services. Candidates must have good customer facing experience, a logical and systematic approach to problem solving and great customer focus.

Tasks

• I/CAD live systems 1st and 2nd line support and out of ho...