Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

Expertise in development and maintenance of

• Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors

• Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues

• Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules

• Automation of the business processes using Salesforce automation tools: Lightning ...