Senior Analyst - L1 monitoring

Responsibilities

Completes checks and controls as per the timelines specified in the SOP and email updates.
Highlights network interruptions and instability, to the line manager rather waiting for things to go normal. 
Highlights abnormalities identified while performing the checks, to shift leads and not assume situations. Engages manager on duty in appropriate situations.
Emails sent to appropriate BO contacts fetched from outlook contacts list. Avoids copying contacts from an email sent previously
Avoids taking action on flows based on assumptions. Takes necessary help from L2 team and line manager

Ensures effective usage of the on-duty document
Provides all required information for an L2 investigation, at one go.
Engages the manager on duty with clear explan...