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**Description**

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

**Job overview and responsibilities**

The Senior Analyst of IRROPS (Irregular Operations) Programs supports enterprise programs enabling United to improve employee and customer experience. This r...